Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.
Robert Stroud commented on a recent released white paper on ITIL study from APMG and asked the question. Is ITIL still delivering the value? What the data tells us (The post also contains the link to download the study whitepaper) (CA on Service Management)
Jeff Wayman at ITSM Lens discussed and highlighted the fact that an ITSM initiative is very much a people endeavor, with the process and tools, while still important, playing more of a secondary role. 10 Reasons Why Your ITIL Implementation Will Fail (ITSM Lens)
Troy DuMoulin authored an excellent whitepaper on “Top 10 Considerations For Successful ITSM Programs” Check out Pink Elephant’s PinkLINK newsletter to download the whitepaper. (Pink Elephant)
Stephen Mann talked about mobile device management and how it relates to his message of “Support the people not the technology.” Enabling Customer Mobility: Why Current Mobile Device Management Thinking Is Flawed (Stephen Mann’s Blog)
Bob Sutton gave an example of when a good boss would intervene when something goes wrong. FUBAR, SNAFU, Fast Company, and Good Bosses (Bob Sutton)
George Colony, Forrester CEO, wrote about his observation from attending the World Economic Forum in Davos, Switzerland. 14 Things I Learned At Davos 2012 (The Counterintuitive CEO)
Finally, nine links in one post and full of experts’ opinions on what’s to come. I listed three just for fun, and you can find more in the post. Big Data Predictions and Opportunities for 2012 from the Experts (Evolven Blog)
- January 2012 EMA Analyst Corner (Enterprise Management Associates)
- Gartner Reveals Top Predictions for IT Organizations and Users for 2012 and Beyond (Business Wire)
- Ovum research reveals enterprise Big Data analytics interest (Ovum)
Credit: Image Courtesy of Wikipedia