Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.
Johna Johnson discussed the movement from the Information Technology era to the Enterprise Technology era and how IT professionals can prepare themselves for this transition. From IT to ET: Cloud, consumerization, and the next wave of IT transformation (Network World)
Jeffrey Rayport discussed the requirements and approaches that could encourage more innovative behaviors from an organization’s frontline workers. Free Your Frontline Workers to Innovate (Harvard Business Review)
Joshua Simon suggested four important areas to automate as part of the email support structure. Help Desk 101 – 4 Essential Automations for Email Support (ITSM Lens)
James Finister shared his thoughts on the mobile computing, the BYOD trend, and how to take advantage of trend. The Lure of Shiny New Toys (Core ITSM)
Ellen Messmer talked to the IT organizations in two companies and got their (rather opposite) viewpoints on the BYOD mobile computing trend. BYOD battle: A tale of two opposing IT viewpoints (Network World)
Rob England gave his opinions of comparing two sources for good IT practices: ITIL and COBIT. Why COBIT wins in a showdown with ITIL (The IT Skeptic)
Rob England used a railway example to describe what a service catalog is and can do for the organization. What is a Service Catalogue? (The ITSM Review)
Troy DuMoulin describes an ITSM transforming approach used by Pink Elephant to help its clients bring results. Pink Elephant’s ITSM Transformation Methodology (Troy’s Blog)
Anna Farmery suggested that one approach of managing people should be from the value-creation perspective, like managing a balance sheet in business. The People Balance Sheet (The Engaging Brand)
Adrian Reed talked about the pitfalls to avoid and to remedy when conducting workshops. How to avoid 7 common workshop pitfalls (Bridging the Gap)